Your package will be sent from our warehouse with great care and precision. As soon as your parcel is picked up by the post, you will receive a confirmation and a Track & Trace code via e-mail.

It may take a few days before your code is active. If you cannot trace your parcel immediately, do not worry.

How long does shipping take to my country?

COUNTRYSHIPPING TIME
Austria
4-8 business days
Belgium3-8 business days
Bulgaria1-3 business days
Croatia4-6 business days
Cyprus5-7 business days
Czech Republic
4-6 business days
Denemark4-9 business days
Estonia
5-7 business days
Finland
4-9 business days
France
4-8 business days
Germany
4-9 business days
Greece3-7 business days
Hungary2-4 business days
Ireland
4-9 business days
Italy
3-8 business days
Latvia5-7 business days
Lithuania5-7 business days
Luxembourg
4-8 business days
Malta5-9 business days
the Netherlands4-9 business days
Poland
4-6 business days
Portugal3-9 business days
Romania1-3 business days
Slovakia3-5 business days
Slovenia4-6 business days
Spain
3-9 business days
Sweden
4-9 business days

 

Can I order from outside of Europe?

No, we want to focus on our European Community and currently have no plans to expand to other parts of the world.

I can’t track my order, what now?

If your tracking code is not active after 3 business days, please contact us via email with your order number.

I entered the wrong address, what do I do?

If you have provided an incorrect address you should contact us immediately within business hours. We will then adjust your address immediately.
If your parcel has already been sent, there is nothing we can do and you will have to wait until it is back in our warehouse before we can make another shipping attempt. Always check your address before placing an order.

 

I wasn’t home during a delivery attempt

If the postal service did not leave a notification you should contact them directly. Do not forget to provide your tracking code and name.

 

I have another question

We are happy to help you! Please send us an email with your question, your name and order number.